Privacy Policy

Table of Contents

Privacy Policy for RAD REMOVALS AND STORAGE

Last updated: 23.09.2024

At RAD REMOVALS AND STORAGE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect and process the following personal information through our contact form and other interactions:

Telephone number
WhatsApp number
Moving from address
Moving to address
Email address

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you voluntarily provide your information through our contact form.
Legitimate Interests: To respond to your inquiries and provide our services.
Contract: When necessary to fulfill our contractual obligations to you.

3. How We Use Your Information

We use the information you provide to:

Contact you regarding your removal and storage inquiries
Provide you with requested services
Improve our website and services

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain customer data for up to 6 years after the last interaction to comply with tax and legal obligations.

5. Cookies

Our website uses simple cookies to enhance your browsing experience and provide certain features. You can choose to disable cookies in your browser settings, but this may affect some functionalities of our website. For more information about the cookies we use, please see our Cookie Policy [link to Cookie Policy].

6. Google Ads

We use Google Ads to reach potential customers. This service may use cookies to serve relevant ads based on your browsing behavior. You can opt out of personalized advertising by visiting Google’s Ad Settings.

7. Data Protection

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

Encryption of personal data where appropriate
Regular testing and evaluation of the effectiveness of our security measures
Staff training on data protection and information security

8. Your Rights

Under UK data protection law, you have rights including:

The right to access your personal data
The right to rectification of inaccurate personal data
The right to erasure (in certain circumstances)
The right to restrict processing
The right to data portability
The right to object to processing

To exercise these rights, please contact us using the information provided below.

9. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice or it is required by law.

10. International Transfers

We do not transfer your personal data outside the UK. If this changes in the future, we will update this policy and ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

12. Complaints

If you have a concern about our use of your information, please contact us first so that we can try to resolve your query. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

RAD REMOVALS AND STORAGE Unit 2001, Manor Rd, London W13 0AS Phone: 020 3633 6820 WhatsApp: 077 0605 0404 Email: hello@radremovals.co.uk

Data Protection Officer: Patryk Panczuk