Terms & Conditions

Rad Team Removals LTD
Trading as
Rad Removals And Storage

Introduction:

This document outlines all parties’ rights, obligations, and responsibilities. ‘You’ refers to the Customer, while ‘we’ or ‘us’ refers to the Remover. These terms can be amended with a prior written agreement. Please pay special attention to Clauses 4, 9, 10, 11, and 12, which detail our liability regarding loss or damage to goods and property.

Summary of Key Terms:

When you engage with our services, it’s essential to understand the primary aspects of our terms, especially concerning liability and your responsibilities:

1. Claims: If there’s visible damage or loss upon delivery, it’s crucial to notify us immediately. For any other issues, you have a seven-day window from the time of delivery to raise a claim.
2. Liability Covers: We offer two kinds of liability coverage for removals and storage.

Basic Insurance

• Coverage: Automatically provides basic protection for items, covering up to £40 per item if no value is declared.

Comprehensive Insurance

• Coverage: Provides protection for your items up to the declared value. The rates are negotiable for high-value protection.  
• Removal Coverage: Includes the cost of repair or replacement for items during both the move into storage and the move out of storage, calculated at 1% of the declared value (one-off fee).
• Storage Coverage: Protects items while in storage at a rate of 0.2% of the declared value per month.

3. Transit Delays: While we strive to ensure timely delivery, there might be occasional delays. Unless it’s due to our negligence, we aren’t liable for these delays. If we can’t deliver for reasons beyond our control, your goods will be stored, but this will be at your expense.
4. Holding and Disposal of Goods: If there are outstanding payments, we have the right to withhold your goods. If dues still need to be cleared even after a 30-day notice, we might sell or dispose of your items to recover the costs.
5. Storage Access and Charges: Access to your items must be supervised by our trained staff and will incur charges. Self-access or using untrained help voids insurance. Fees are reviewed periodically with 30 days’ notice for changes. New customers enjoy a guaranteed rate for at least six months.
6. Contract Termination: If you wish to end your storage contract, a 3-working-day notice is required. If all dues are cleared, we might release the goods earlier.

Remember, these terms are in place to ensure a smooth and transparent process for both parties. Always ensure you’re clear about your responsibilities and our offerings to ensure clarity.

Full Terms And Conditions

1. Quotation Details

1.1 Inclusions & Exclusions:

• Our quotation covers liability for your goods, with exceptions noted in clauses 2.2, 3.2, 5.2, and 5.3, and Clauses 4, 9, 10, 11, and 12.
• It does not cover customs duties, inspections, or any government-related fees or taxes unless specified.

1.2 Adjustments to Quotation:

• We reserve the right to modify our charges under the following conditions, which must be confirmed in writing:
  • Please accept our quotation in writing within 28 days or if the task is completed within three months.
  • Unforeseen changes in costs due to currency fluctuations, taxation, or freight charges.
  • Services requested outside regular hours (08.00-18.00hrs) or on weekends and public holidays.
  • Collection or delivery requests above the ground and first upper floor.
  • Charges for handing over goods you collect from our warehouse.
  • Additional services, such as moving or storing extra items.
  • Obstructions like inadequate stairs, lifts, doorways, or unsuitable approach roads that hinder movement within 20 metres of the entrance.
  • We incurred parking or other fees during service.
  • Delays or unforeseen events that extend our resources or time.
  • Repacking of owner-packed items exceeding 20kgs.
  • Written agreement to increase our liability beyond what’s set in clause 9.1.1.

1.3 Adjusted Charges:

• If any of the above conditions apply, we’ll adjust our charges accordingly.

1.4 Collection & Delivery Locations:

• Locations should be accessible and safe for our team. We may unload your items outside the premises if obstructions are present at the property.

2. Exclusions from Quotation

2.1 Specific Tasks Not Covered: Unless we provide a written agreement, the following tasks are excluded from our services:

• We are dismantling or assembling furniture, including flat-pack items and other fittings.
• Handling (disconnecting, reconnecting, dismantling, or re-assembling) appliances, fixtures, and equipment.
• We are installing or removing fitted floor coverings.
• Relocating items from lofts, unless they are well-lit, safely floored, and easily accessible.
• We are transporting or storing items specified in Clause 5.

2.2 Staff Limitations: Our team needs to be equipped or trained to perform the above tasks, and not all of our crew members can. That’s why it’s imperative to confirm those tasks before the move in writing.

3. Client Obligations

3.1 Your Key Responsibilities: You are required to:

• 3.1.1 Accurately declare the value of goods for removal or storage in writing. If the actual value exceeds your declared value, our liability, as per clause 9.1, will adjust proportionally.
• 3.1.2 Secure, at your expense, all necessary permits, licenses, customs documents, and other relevant documentation for the removal process.
• 3.1.3 Be present or have a representative during the collection and delivery phases.
• 3.1.4 Ensure all inventories, receipts, waybills, job sheets, or other related documents are signed as a confirmation of goods’ collection or delivery.
• 3.1.5 Ensure items are correctly included and taken.
• 3.1.6 Safeguard goods left in unattended premises, especially when others, like tenants or workers, are present.
• 3.1.7 Properly prepare and stabilise all electronics and appliances for removal.
• 3.1.8 Empty, defrost, and clean refrigerators and freezers. We won’t be accountable for their contents.
• 3.1.9 Provide a contact address for correspondence during the removal or storage process.

3.2 Liability Clause: Unless due to our negligence or contract breach, we aren’t liable for any losses, damages, or additional costs stemming from non-compliance with the above responsibilities.

4. Our Commitment

4.1 Delivery Assurance: We pledge to deliver or make your goods available for collection in an undamaged state. “Undamaged” refers to the goods’ condition when they were packed or prepped for transport/storage.

4.2 Packing Responsibility: If we are tasked with packing or prepping your goods for transport/storage, we ensure their undamaged delivery or availability for collection. Here, “undamaged” signifies their condition right before packing or preparation.

4.3 Compensation Clause: Should we not meet the obligations in clauses 4.1 and 4.2 and subject to clauses 9, 11, and 12, we are liable to compensate for the oversight.

4.4 Exemption Circumstances: We won’t be liable for compensation if the conditions in clauses 2.2, 3.2, 5.2, and 5.3 apply unless the loss/damage is due to our negligence or contract breach.

4.5 Declaration Importance: Without a value declaration for your goods or if you don’t ask for comprehensive liability as per clause 9.1, we won’t be liable for not fulfilling the obligations in clauses 4.1 and 4.2 unless it’s due to our negligence or contract breach.

4.6 Liability Determination: Our liability amount under this section will be defined per clauses 9 and 11.

5. Restricted Goods for Removal or Storage

5.1 Items Not Accepted: Unless explicitly agreed upon in writing by an authorised company representative or director, the following items are strictly prohibited from removal or storage. Items in 5.1.1 pose health, safety, and fire risks, while items from 5.1.2 to 5.1.6 present various other risks. You should arrange separate transportation and storage for these items.

• 5.1.1 Illegal or stolen goods, drugs, explicit content, and items that are hazardous, harmful, or explosive, such as gas bottles, aerosols, paints, and firearms with ammunition.
• 5.1.2 Valuables like jewellery, watches, trinkets, precious stones/metals, money, deeds, securities, stamps, coins, or similar collections.
• 5.1.3 Items that might attract pests, cause infestations, or contamination, including plants.
• 5.1.4 Perishable goods or those needing specific environmental conditions.
• 5.1.5 Living creatures, including animals, birds, or fish.
• 5.1.6 Goods needing special licences or governmental permissions for import/export.

5.2 Liability for Agreed Removals: If we consent to transport or store such items, our liability for any loss or damage is limited to cases where we are negligent or breach our contract. All other terms and conditions remain applicable.

5.3 Unauthorised Inclusion: If you include any prohibited items without informing us,

• We will hold them for your collection.
• If not collected within a reasonable timeframe, we reserve the right to seek a court order for their disposal without prior notice.
• You will bear any costs, damages, legal fees, or penalties we incur due to such items.

6. Ownership and Liability for Goods

6.1 Ownership Confirmation: When entering this Agreement, you affirm that:

• 6.1.1 The goods designated for removal and storage belong to you, or
• 6.1.2 You have received explicit permission from the rightful owner(s) or stakeholders of the goods to enter this contract, and they are informed of these terms.

6.1.3 Liability for False Claims: Should either of the affirmations in 6.1.1 or 6.1.2 prove untrue, you agree to cover any damages and costs we may face due to resulting claims.

7. Charges for Postponement or Cancellation

7.1 Notification Period and Associated Charges

If you decide to postpone or cancel this Agreement, charges will be determined based on the notice provided. “Working days” are defined as Monday to Friday, excluding weekends and Public Holidays.

7.1.1 Notice of over seven working days prior to the scheduled removal:
No charge. Full refund of all payments made, including the holding deposit.
7.1.2 Notice between 1 to 6 working days before the scheduled removal:
Up to 50% of the collection price and insurance fees; holding deposit is non-refundable.
7.1.3 Notice less than 24 hours prior to the scheduled removal:
No refund of the collection price and insurance fees; holding deposit is non-refundable.

8. Payment Terms

8.1 Standard Payment Conditions

Unless we have a different written agreement:

8.1.1 Payment must be made in cleared funds before the commencement of the removal or storage service commences:

• Holding Deposit: £200 payable at the time of booking (counts towards the removal price).
• Full Payment: 100% of the removal price plus insurance fees at least 7 days before the job date.

8.1.2 Withholding any portion of the agreed price is not permitted.

8.1.3 For any overdue amounts, we will apply a daily interest charge, calculated at 7% annually above the current Bank of England base rate.

9. Liability for Loss or Damage

9.1 Comprehensive Liability:

• 9.1.1 If you declare the value of your goods (as per clause 3.1.1), our liability for loss or damage to those goods, in violation of clause 4, will be determined as per Clauses 9.1.2, 9.1.3, and 11. Our maximum liability is £25,000, unless we mutually agree on a higher amount.
• 9.1.2 For lost or damaged goods in violation of clause 4, our liability equals the lesser of the cost of repair or replacement, considering the goods’ age and condition before the loss or damage, capped at £25,000 (or an agreed higher amount).
• 9.1.3 For items that are part of a set, our liability is based on the cost of the individual item, not its value as part of the set.

9.2 Basic Liability:

• 9.2.1 If you don’t declare the goods’ value or don’t opt for Comprehensive Liability, our liability is determined by Clauses 9.1.3, 9.2.2, and 11.
• 9.2.2 For loss or damage due to our negligence or contract breach, our liability is the lesser of the cost of repair or replacement, considering the goods’ age and condition, capped at £40 per item. Note: clause 11.1 applies to Basic Liability.

9.3 International Goods:

• 9.3.1 We’re not liable for goods confiscated or damaged by Customs or Government Agencies, unless due to our negligence or contract breach.
• 9.3.2 We don’t accept liability for loss or damage in certain countries (e.g., Gambia, Iran, Iraq, etc.) unless due to our negligence or contract breach. We’ll inform you during the quotation if this exclusion applies.

Our liability covers loss or damage:

(a) from our negligence or contract breach while we possess the goods, or

(b) when others possess the goods if the loss/damage results from our inadequate packing (when we’re contracted to pack).

In both cases, either clause 9.1 or 9.2 applies.

9.4 Definition of an Item:

• 9.4.1 Contents of a box, parcel, package, carton, or similar container.
• 9.4.2 Any object or thing we move, handle, or store.

10. Liability for Damage to Premises or Non-Goods Property

10.1 Given that third-party contractors often operate during collection or delivery, our liability for damage is defined as follows:

• 10.1.1 If we, due to negligence or contract breach, damage premises or property other than the goods intended for removal, our responsibility is solely to repair the specific damaged area.
• 10.1.2 Should damage occur when moving goods based on your explicit instructions, against our recommendation, and where such movement is anticipated to cause damage, we will not be held accountable.
• 10.1.3 If we damage your premises or property other than the goods designated for removal/storage, it’s essential to record this on the worksheet or delivery receipt promptly or within a reasonable timeframe. This is a core aspect of our Agreement.

11. Liability Limitations

11.1 Under Basic Liability, we are not accountable for loss or damage to your items due to fire or explosion, irrespective of the cause, unless resulting from our negligence or contract breach.

11.2 For both Comprehensive and Basic Liabilities, barring our negligence or contract breach, we won’t be responsible for loss, damage, or failure to deliver the following:

• 11.2.1 Bonds, securities, stamps, manuscripts, electronic data records, mobile phones.
• 11.2.2 Plants or items that attract pests or cause infestation/contamination.
• 11.2.3 Perishables or items needing controlled conditions.
• 11.2.4 Furs over £100, jewellery, watches, precious stones/metals, money, coins, deeds.
• 11.2.5 Animals, birds, or fish.

11.3 Under both Comprehensive and Basic Liabilities, unless due to our negligence or contract breach, we aren’t liable for loss, damage, or failure to deliver goods caused by:

• 11.3.1 War, terrorism, acts of God, industrial actions, or events beyond our control.
• 11.3.2-4 Radioactive contamination, chemical/biological attacks, cyber attacks, or any indirect/consequential loss.
• 11.3.5 Wear and tear, deterioration, leakage, evaporation, or perishable goods left inside furniture/appliances.
• 11.3.6-8 Infestations, dampness, mould, rust, cleaning, atmospheric changes.
• 11.3.9-11 Goods not packed/unpacked by us, fragile items not professionally handled by us, electrical/mechanical derangements without external damage.
• 11.3.12-14 Vehicle damages without a pre-collection report, inherent defects in goods.

11.4 No individual employee is liable under this agreement for any loss, damage, or errors.

11.5 Our liability ends once goods are handed over from our warehouse or upon delivery completion (refer to Clause 12.2).

12. Claim Notification Period

12.1 When we deliver goods, you must inform us in writing of any visible damage, loss, or missing items immediately upon delivery.

12.2 If you or your representative collect the goods, any loss or damage should be reported in writing at the moment the goods are received.

12.3 Despite the provisions in clauses 9, 10, and 11, we won’t be held responsible for any damage or loss to the goods unless you notify us or our associated parties in writing within seven (7) days from the date of delivery.

12.4 You can request an extension for the claim notification period. This request must be made in writing within seven (7) days of delivery, and we will consider it without unreasonable delay.

13. Transit Delays

13.1 Unless caused by our negligence or a breach of our contract, we won’t be held responsible for any transit delays.

13.2 If we can’t deliver your goods due to circumstances beyond our control, we’ll store them. Once stored, the original Agreement is considered complete. Any further services, including storage and subsequent delivery, will be charged to you.

14. Retention of Goods

We have the right to retain and, if necessary, dispose of some or all of your goods until all outstanding charges or payments, under this or any other agreement, are settled. This includes any costs we might have incurred on your behalf. During the time we retain your goods, you’ll be responsible for any storage costs and other related expenses. These terms continue to be in effect during this period.

15. Resolving Disputes

If a dispute arises from this Agreement and can’t be resolved mutually, either party can suggest arbitration by an arbitrator appointed by the Chartered Institute of Arbitrators. The arbitrator will decide who bears the cost of this arbitration. This clause doesn’t affect either party’s right to initiate legal proceedings.

16. Sub-contracting

16.1 We may decide to sub-contract some or all of the tasks.

16.2 If we do sub-contract, the terms of this Agreement remain in effect.

17. Deciding the Route and Method

17.1 We’ll determine the best method and route to execute the work.

17.2 Unless explicitly agreed upon in our Quotation, we might use any extra space or capacity in our vehicles or containers for other customers’ consignments.

18. International Removals Guidance

While we strive to offer current information to aid in the import/export of your goods, it’s based on known circumstances and given in good faith. As national or regional laws and regulations can change, it’s your duty to verify the accuracy of the information we provide.

19. Governing Law

The law governing this contract is that of the country where the issuing company’s office is located.

20. Providing Your Address

20.1 For stored goods, you must give us a correspondence address and inform us of any changes. All communications sent to the last known address are deemed received by you seven days post-sending.

20.2 If you fail to provide an address or respond, we may publish notices in a local newspaper. Notices are considered received seven days post-publication. Any costs incurred in finding you will be charged to you.

21. Inventory Confirmation

If we send you an inventory or receipt of your goods, it’s deemed accurate unless you notify us of discrepancies within 10 days or an agreed period.

22. Storage Charge Adjustments

We periodically adjust our storage fees. You’ll receive a 30-day written notice for any increases. New customers are guaranteed their quoted rate for at least six months from the start of their storage agreement.

23. Accessing Stored Goods

23.1 Our storage facilities operate under strict health and safety regulations due to the industrial nature of our warehouse. Accessing your stored items requires specialized knowledge about proper item stacking and handling. Therefore, to ensure safety:
Supervised Access Only: Access to your stored items must be supervised by our trained staff to ensure safe handling. Self-access or coordinating with an untrained individual is not permitted and will void any comprehensive insurance coverage. All access requests will incur charges and must be scheduled in advance.

These measures are in place to maintain a safe and efficient environment for all clients. Thank you for your understanding and cooperation.

24. Guidelines for Storage Access

If you or your representative unpacks and repacks containers, you assume responsibility for the contents, and we can’t vouch for inventory accuracy or maintain comprehensive insurance if you have it with us.

• No smoking inside the warehouse.
• Be cautious of operational vehicles in our premises.
• Don’t remove blankets or packaging without our consent.

25. Right to Sell or Dispose of Goods

If you’re in arrears, after a 30-day notice, we can ask you to clear your goods and settle your account. If unpaid, we can sell/dispose of your goods. Sale/disposal costs are on you. Net proceeds go to your account, and any surplus is returned without interest. If the debt remains, we’ll pursue the balance.

26. Contract Termination

Provided payments are current, we’ll only terminate this contract with a three-month written notice. If you wish to end the storage agreement, give us a 3-working-day notice (as defined in Clause 7). If your account is settled, we’ll release goods earlier. Storage fees apply up to the effective notice date.